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Channel: Troubleshooting Archives - Support Center
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White Screen of Death Error (WSOD)

Sometimes when WordPress encounters a fatal error, it will be unable to render any part of your page, presenting a blank white screen instead. If your WordPress site looks like the blank white page...

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Disable WooCommerce Cart Fragments

Often slow performance and errors on WooCommerce stores are caused by a high number of AJAX requests, as these requests are uncached. If you are running a WooCommerce store on WP Engine and notice a...

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Unexpected End of File Error

Unexpected End of File errors can occur when a file doesn’t have the proper closing tags. Sometimes this error can present itself as the white screen of death, or a 500 error. In this article we will...

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Fixing the “Error Establishing Database Connection” Error

Encountering a database connection error can be frustrating, because it prevents access to the site–including the WordPress Admin Dashboard! In this article, learn what causes the Error establishing a...

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Disable Plugins and Change Theme from phpMyAdmin

Deactivating plugins and changing themes is typically done easily from the WP Admin dashboard. However, if an error prevents access to the wp-admin dashboard, plugins and theme can be disabled from...

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Troubleshooting a WordPress Website

Troubleshooting is the technique of ruling out factors until the cause of the issue can be determined. Learning how to troubleshoot a WordPress as an essential process for successful website...

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WordPress and Admin AJAX

AJAX is a powerful tool that allows a website to extend its functionality and create a more seamless end-user experience. All AJAX calls in WordPress route through the same location, called Admin...

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Access Logs and Common Errors

HTTP response codes are returned by the server to indicate how a request was received. The first digit of the error code indicates the class of the error. For example; a 2xx response is a success...

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Site Monitoring

WP Engine monitors your server for uptime and outages, however if you’re looking to monitor an individual website for errors the Site Monitoring add-on is available. Site Monitoring is a paid add-on...

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Test for MySQL 8 Compatibility

WordPress relies on the robust and widely-used MySQL database to store and manage a website’s data. To ensure the best performance, security, and compatibility, it is essential to keep database...

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Allowed Memory Size Error

If you are using WordPress to perform tasks which consume a large amount of Memory (RAM) to complete, you may run into errors due to the amount of Memory required for the task. This article will...

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